Automated Flash Reporting (sample)

Knowledge Base Ops Weekly Ticket Report

Automated weekly snapshot of all tickets handled by my team to show ticket volume and team efficiency.

• Report created in Zendesk Explore.

• Shows overall team and individual performance.

• Sent to leadership every Monday morning to report on previous week.

Reports on:

• Tickets created vs. solved

• Type of request

• Average handle time (AHT)

• Time to first reply

• Full resolution time